Apple Pay Questions

To remove a card from Apple Pay, simply select the card in the Passbook® app and click on the Information icon in the bottom corner to view the back of the card. Scroll to the bottom to find the ‘remove card’ option. After deleting, you can re-add this card to Apple Pay at any time.

Apple Pay and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

Paying in stores

To pay in stores, there is no need to wake your iPhone® or open an app. Just hold iPhone near the contactless reader with your finger on Touch ID®. You’ll see “Done” on the display, along with a subtle vibration and beep, letting you know your payment information was sent.

On Apple Watch®, double-click the side button and hold the display of your Apple Watch up to the contactless reader. A gentle tap and beep confirm that your payment information was sent.¹

Your experience with Apple Pay may vary by merchant. If asked to verify the last 4 digits of a card number give the merchant the last four digits of the Device Account Number instead. The Device Account Number can be found by selecting the information icon while viewing your card in the Passbook® app. You may also be asked to provide a signature or your debit card PIN to complete your transaction.

Paying within apps

You can also use Apple Pay on your iPhone 6, iPhone 6 Plus, iPad Air® 2 and iPad Mini^TM 3 to make purchases within participating mobile apps. Look for the Apple Pay logo while completing an in-app purchase to use this feature.¹

¹ Apple Pay works with iPhone 6 and later and Apple Watch in stores, iPad Pro, iPad Air 2, and iPad mini 3 and later within apps. For a list of compatible Apple Pay devices, see www.apple.com/apple-pay. Apple Pay, iPhone, iPad Air, Touch ID, Apple Watch, and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries. iPad mini is a trademark of Apple Inc.

Apple Pay is a new mobile payment method. Just add your Bluestone Bank Debit MasterCard® to Passbook® and you'll continue to enjoy all the rewards, benefits, and security of your card when you use Apple Pay. There's no charge for adding your card to Passbook or using Apple Pay.

Apple Pay and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

The first card you add into Passbook® automatically becomes your default payment card for Apple Pay®. You can select a different card as the default by going to Settings, tap on "Wallet & Apple Pay", tap on "Default Card", and select your card.

Passbook and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

When you hold your Apple Pay® device over a contactless payment terminal to make a purchase, your default card will be displayed at the top of the screen and your other cards will appear stacked at the bottom. If you would like to use a card other than your default card to make the purchase, simply tap on the stack of cards at the bottom of the screen to view your other cards, select the one you would like to pay with.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

With Apple Pay, instead of using your actual debit card number, when your card is added to the Passbook® app a unique Device Account Number is assigned, encrypted, and stored on a dedicated chip on your iPhone® 6, iPhone 6 Plus, iPad Air® 2 or iPad miniTM 3. When you make a purchase, the Device Account Number along with a dynamic, transaction-specific security code is used to process your payment and only takes a matter of seconds. This means that your actual debit card number is never shared with merchants or transmitted with the payment.

Apple Pay, Passbook, iPhone, iPad Air are trademarks of Apple Inc., registered in the U.S. and other countries. iPad mini is a trademark of Apple Inc.

Apple Pay is currently accepted at more than 220,000 stores. You can make purchases at participating stores and in apps. For a list of stores and apps compatible with Apple Pay, visit www.apple.com/apple-pay/where-to-use-apple-pay.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

Your card image in the Apple^® Passbook is a digital representation of your physical Bluestone Bank card and may not be an exact copy.

Apple and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

There are two different ways to add your debit card to Apple Pay^®.

• If your Bluestone Bank debit card is already on file with iTunes^®, you can add it to Apple Pay by entering the security code on the back of your card.
• To add your card to Apple Pay:
  • On iPhone^®, open the Wallet app and tap the plus sign. From there, follow the onscreen instructions.
  • On Apple Watch^®, open the Apple Watch app on your iPhone and select “Wallet & Apple Pay,” then tap “Add Credit or Debit Card.” From there, follow the onscreen instructions.
  • On iPad^®, go into Settings, open “Wallet & Apple Pay,” and select “Add Credit or Debit Card.” From there, follow the onscreen instructions.¹

Once your card is verified, it will appear in Passbook^® along with a message saying that your card is ready for Apple Pay. In some cases, you may be asked to provide further validation by calling the Apple Support Center at 844.398.3154. You may be asked to provide some of the following information:

• SSN (last 4 digits only)
• Date of Birth
• Mother's Maiden Name
• Home Telephone Number
• Expiration Date
• Zip Code
• Last card transaction amount and merchant

Apple Pay, iPhone, Apple Watch, iPad, iTunes and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

Apple Pay is safe and secure. Your actual card number is not stored on your device or transmitted with the transaction. When you add your card to Passbook^®, a unique Device Account Number is assigned, encrypted, and securely stored in your device. And when you make a purchase, the Device Account Number coupled with a transaction-specific security code is used to process your transaction.

Apple Pay and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

Apple Pay is compatible with iPhone^® 6, iPhone 6 Plus or later, Apple Watch^® (when paired with iPhone), iPad Air^®, and iPad mini^TM. Visit www.apple.com/apple-pay for the most up-to-date list of devices compatible with Apple Pay. iPhones can be used for purchases in store and in app, while Apple Watch and iPad can only be used for in app purchases.

iPhone, Apple Watch, Apple Pay, iPad and iPad Air are trademarks of Apple Inc., registered in the U.S. and other countries. iPad mini is a trademark of Apple Inc.

For product returns, the process simply moves in reverse. Ideally, you will show up at the returns desk with both your phone and a receipt. In some cases, the merchant might require you to touch your phone to the point-of-sale terminal to process the return. Then you just hold your phone near the card reader, select the card you used for the purchase from Passbook^®, and rest your finger on the TouchID^® button.

Apple Pay, Touch ID, and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

If you replace or update your device, your Bluestone Bank debit card will not be transferred automatically. You will need re-add your cards to Passbook^® on the new device.

Apple Pay and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.

Yes, you can add your Bluestone Bank debit card to multiple Apple Pay^® compatible devices.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

Yes, if your card number or expiration date has changed you will need to add the card to your phone just like you would any new card. Please delete the old card from the Passbook app.

Passbook is a trademark of Apple Inc., registered in the U.S. and other countries.

If your Apple Pay^® device is ever lost or stolen, you can use Find My iPhone^® provided by Apple^® to easily suspend the Device Account Number. You may also call Apple Pay customer support at 844.398.3154 to suspend payments on your phone. You can continue to make purchases using your physical card even when the Device Account Number is suspended on Apple Pay.

Apple, Apple Pay, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Apple Pay customer support is open every day 8:30 am - 11:00 pm ET.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

Bluestone Bank does not charge a fee for using Apple Pay.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

You will be able to view the amount, date and merchant of your last debit card transaction within your Apple^® wallet. For more details about your past Apple Pay® transactions, login to Online or Mobile Banking or contact Customer Service at 800.356.8622.

Apple and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

Customers that have signed up for our debit card security alerts through Personal Internet Banking, will receive an alert from our Apple Pay enrollment provider. This is our standard cardholder verification method used to ensure the validity of the card when attempting to enroll in Apple Pay.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

For security, Apple Pay^® uses a Device Account Number, which is a unique number assigned to each card. If the merchant requests the last 4 digits of your card number after you've made a purchase with Apple Pay, please provide the last 4 digits of the Device Account Number, which can be found by selecting the information icon in Passbook^®.

Apple Pay and Passbook are trademarks of Apple Inc., registered in the U.S. and other countries.